FAQ
Shipping and Returns
**Shipping Policy:**
At NAKED body essentials, we strive to provide you with a seamless and enjoyable shopping experience, including transparent shipping processes. Here's what you can expect from our shipping policy:
**Processing Time:**
- Orders are processed within 1-2 business days of receiving payment.
- During high-demand periods or sales events, processing times may be extended, but we'll keep you informed every step of the way.
**Shipping Methods:**
- We offer standard shipping options for domestic and international orders.
- Domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days, depending on the destination.
**Order Tracking:**
- Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number, allowing you to monitor your package's journey.
**Shipping Costs:**
- Shipping costs are calculated at checkout based on your location and the weight of your order.
**Free Shipping:**
- Enjoy free standard shipping on domestic orders over $49.
**Returns Policy:**
We want you to be completely satisfied with your purchase from NAKED body essentials. If for any reason you need to return a product, please read our returns policy below:
**Return Eligibility:**
-All orders are eligible for our FREE returns program
- Returns are accepted within 30 days of the purchase date.
**How to Initiate a Return:**
1. Contact our customer service team at info@loveNAKEDskin.com to initiate the return process.
2. Provide your order number and details about the items you would like to return.
**Return Shipping:**
- If you are not completely satisfied with your order, NAKED body essentials will gladly send you a return shipping label at no cost.
**Refund Process:**
- Your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
**Exchanges:**
- If you wish to exchange a product, please initiate a return and place a new order for the desired item.
By shopping with NAKED body essentials, you are agreeing to the terms of our shipping and returns policy. If you have any questions or concerns, our customer service team is here to assist you. Thank you for choosing us for your skincare needs!